Ufukça Tur & Seyahat is a TÜRSAB group-A licensed agency. Below we summarise the arrangements that safeguard our travellers' rights.
Legal safeguards
- Group-A operating licence under the Law on Travel Agencies and the Association of Travel Agencies
- Compulsory financial liability insurance (MSS) safeguarding traveller rights if the agency cannot meet its obligations
- A package-tour contract: programme, price and included/excluded services are written
- Protection of personal data: KVKK-compliant processing
Travel health and cancellation insurance
On international tours compulsory travel health insurance is included in the price (emergency medical costs up to a 50,000 EUR limit). Optional cancellation insurance covers most of the amount paid if the trip is cancelled for reasons such as illness, accident or the death of a close relative.
Complaints and resolution
Problems during the tour are first resolved through the tour leader. For unresolved matters the travel line on 0850 555 50 50 is open 24/7. Your right to apply to consumer arbitration committees is reserved.
Traveller rights
If there is a significant change in the tour programme, a hotel downgrade or non-performance of a service, the traveller may claim a refund or an equivalent service. All requests are taken in writing and answered within 14 working days. The right to apply to consumer arbitration committees and consumer courts is reserved.